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CSO Data Analyst (Scheduling Analyst) -
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U.S. Cellular -
Chicago, IL
Title: CSO Data Analyst (Scheduling Analyst) Location: Illinois-Chicago The CSO Data Analyst will work with call center related data ranging from: Key Performance Indicators (KPIs), call volume, staffing, average handle time, associate schedules, creating staffing plans, assessing staffing gaps, analyzing staffing variances, providing suggestions to achieve service levels, and other call intelligence reports. This role is responsible for reviewing these data sets and proactively looking for tren
From U.S. Cellular -
30+ days ago
Cso Data Analyst jobs in Chicago, IL
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Data Analyst-Customer Service Operations
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