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Tech Support Representative 1 -
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ePlus Technology -
Pottstown, PA
Job Purpose: Provides first tier support to Operations Center clientele for contractually monitored and managed devices. Responsible for both diagnoses of network and system problems. Skill-sets must include problem determination, escalation and follow-up for problems, problem logging, evaluation and implementation of new systems, trend analysis, and documentation. Candidate is typically able to resolve level one complex problems immediately. May involve use of problem management database and he
From ePlus Technology -
30+ days ago
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