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Call Center Traffic/Workforce Manager - Green Bay, WI -
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UnitedHealth Group -
Green Bay, WI
Responsible for all scheduling, call volume monitoring and staffing adjustments for 450 seat call center. Responsible for determining and communicating work schedules, resources for various call queues, call performance (Service Level and ASA) and Performance Guarantees. Works with site leaders to ensure adequate staff, contingency plans and consistent workflow monitoring. Primary Responsibilities: * Manages and is accountable for professional employees and/or supervisors * Sets team direction,
From UnitedHealth Group -
30+ days ago
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